AI

15 posts

Human-in-the-Loop Is Not a UX Pattern
As organisations adopt AI systems for increasingly complex work, “human-in-the-loop” has become the default answer to concerns about trust, accountability and oversight. The idea sounds sensible: let …
12 Jun 2026
Designing Agent Interfaces for High-Stakes Decisions
AI systems are increasingly moving beyond summarisation and copilots into something more consequential: decision support. Across regulated industries, and some national infrastructure, organisations a…
21 May 2026
Agentic Interfaces: Beyond the Chat Window
For the last few years, AI product design has largely revolved around one thing: the chat interface. Prompt in, response out. But the next wave of AI products is shifting away from “chatbots” toward a…
12 May 2026
AI and ML Design Resources for UX Designers
I’ve come across a few really good resources for UX Designers getting into or involved in designing for complex apps and AI-enabled software. Let me know of other great links and I will add them to th…
29 Dec 2025
A Practical Introduction to AI Agents
How they work, why they matter, and what you should know before building one AI agents are quickly becoming one of the most talked-about developments in applied AI. But despite the buzz, many people a…
12 Dec 2025
Adaptive Learning for AI Agents
As AI agents become more autonomous and take on increasingly complex tasks, adaptive learning becomes a core requirement. Adaptive learning is the ability to update behaviour based on new information.…
10 Dec 2025
Designing Agents
I’ve recently been working on an agentic fraud alert review system for a bank, where our agent monitors transaction alerts and reviews the transaction against context of the bank account as well as an…
13 Nov 2025
Good Models Die in Notebooks
In large consulting projects and enterprise AI programs, too many AI and data science projects follow the same unhelpful pattern. A team of data scientists works for months in notebooks, training and …
12 Aug 2025
Thumbs Up to the Humans in the Loop
Back in the early days of building apps, when we were still deploying things with FTP and debugging with alert(), one of the most thrilling moments was just watching someone use your thing. Not a simu…
1 Aug 2025
Thinking beyond chat interfaces for human-agent interaction
From Chat to Click Chat-based interfaces are the go-to solution for agent interactions, helping new users of agent systems navigate complex workflows. Chat is a flexible interface, and can return diff…
15 Mar 2025
How do you design explainability in Complex Systems?
AI has become a driving force in software from personalised recommendations to critical decisions in healthcare and finance. This creates a challenge for users: how do we ensure that AI systems remain…
28 Jan 2025
Avoiding AI Gimmicks: Designing for Real User Needs
I’m going to start with a Steve Jobs clip. In it, he says “you’ve got to start with the customer experience and work backwards to the technology. You can’t start with the technology and figure out how…
19 Dec 2024
Designing for Trust in AI Applications
I’ve been looking into how we can make user perceptions of AI systems more positive when it comes to trust. This is particularly crucial in fields like healthcare, finance, or any area where AI decisi…
3 Dec 2024
The Power of Narrow Inputs and Outputs for Language Models
Yes this is about generative AI. Large language models (LLMs) have become versatile tools capable of handling tasks ranging from creative writing to detailed technical analyses. I wrote recently about…
25 Nov 2024
Rethinking: Are LLM chat interfaces really what users want for search?
Why are LLM chat interfaces being used to display search results? With the rise of AI-powered tools, many apps are now using large language models (LLMs) in chat interfaces for search. But I question …
17 Oct 2024