I’ve come across a few really good resources for UX Designers getting into or involved in designing for complex apps and AI-enabled software. Let me know of other great links and I will add them to the list. Number one on my list is the Google People + AI Guidebook (aka PAIR). This is a huge and … continue reading
“Enterprise AI strategy” is something you’d find on a consultant’s slide deck with lots of arrows, maybe a few buzzwords, and a roadmap that stretches into some hazy, futuristic quarter where everything just “works.” But in reality, the organisations making the most meaningful progress with AI aren’t following 100-slide strategies. They’re building small, scrappy, useful … continue reading
I have reviewed about 100 product designer portfolios in the last couple of weeks for 2 open midweight product designer roles we have at Faculty. I want to help product designers get jobs. These 100 portfolios are after we have filtered out people who have applied who do not fit the criteria, i.e. the criteria … continue reading
Back in the early days of building apps, when we were still deploying things with FTP and debugging with alert(), one of the most thrilling moments was just watching someone use your thing. Not a simulated user, not a test suite, but a real human being poking around, getting confused, lighting up when something worked, … continue reading
Most users don’t care about your product. That might sound harsh, but hear me out. For the vast majority of people, your app is just another utility — something they open, tap around in, and close without a second thought. And yet, if you’re building a an app with more than a few hundred users, … continue reading
Too many apps and digital products treat users like passive observers. They surface dashboards, deliver reports, and walk users through prescribed paths. But they stop short of what really builds engagement: giving users the power to do something. The best tools go beyond presentation by creating space for interaction, decision-making, and play. They let users touch the product … continue reading
In many digital projects, user experience (UX) and technical architecture are treated as separate tracks. Designers focus on flows and interactions, while engineers dive into APIs, data models, and performance. But when these worlds stay siloed, users feel it – through slow response times, broken edge cases, or features that technically work but don’t feel … continue reading
From Chat to Click Chat-based interfaces are the go-to solution for agent interactions, helping new users of agent systems navigate complex workflows. Chat is a flexible interface, and can return different formats of responses. There’s also no limit to what the user can input, if they can think of the prompt. However the user has … continue reading
AI has become a driving force in software from personalised recommendations to critical decisions in healthcare and finance. This creates a challenge for users: how do we ensure that AI systems remain understandable and trustworthy to the people who use them? There are a few ways you can help build trust in AI applications, or … continue reading
Humans are tactile creatures. We’re wired to understand the world by touching, feeling, and interacting with the objects around us. We pick things up, turn them over, bash them together, and toss them in the air. This hands-on exploration is how we make sense of things – and it’s how users instinctively approach your application. … continue reading