I’m going to start with a Steve Jobs clip. In it, he says “you’ve got to start with the customer experience and work backwards to the technology. You can’t start with the technology and figure out how you’re going to sell it.” You can’t make people want something. It’s easy to get excited about AI. … continue reading
I’ve been looking into how we can make user perceptions of AI systems more positive when it comes to trust. This is particularly crucial in fields like healthcare, finance, or any area where AI decisions have a real impact on people’s lives. Here’s a top level view of that. I have used Google’s People + … continue reading
Yes this is about generative AI. Large language models (LLMs) have become versatile tools capable of handling tasks ranging from creative writing to detailed technical analyses. I wrote recently about whether chat interfaces are the right interface for LLMs, because that’s what most people see LLMs as. And so interface design is stuck in this … continue reading
Why are LLM chat interfaces being used to display search results? With the rise of AI-powered tools, many apps are now using large language models (LLMs) in chat interfaces for search. But I question if this is what users truly want. Search, as we know it today, is efficient and familiar. The search bar model—starting … continue reading