Designers and builders face a dilemma: trying to predict what users want. Build first, ask questions later is a great way to get started, to get moving. Move fast and break things. Great. Keep doing that. But what happens when you step back, and you are unhappy with what you see? When what lies in … continue reading

Design is at its most powerful when it’s personal. Product people talk endlessly about understanding the user – but how often do we truly become them? Walking in their shoes isn’t just an exercise in empathy; it’s a strategy for uncovering insights that no focus group can deliver. When you BE the user, you design … continue reading

I’ve been looking into how we can make user perceptions of AI systems more positive when it comes to trust. This is particularly crucial in fields like healthcare, finance, or any area where AI decisions have a real impact on people’s lives. Here’s a top level view of that. I have used Google’s People + … continue reading

Dynamic Interaction or dynamic interactivity in terms of user interface design refers to the real-time, responsive relationship between a user and a system where the interface reacts or evolves based on user input or changing data. It’s about creating an experience where users can directly manipulate elements, see immediate effects, and engage with data in … continue reading

Yes this is about generative AI. Large language models (LLMs) have become versatile tools capable of handling tasks ranging from creative writing to detailed technical analyses. I wrote recently about whether chat interfaces are the right interface for LLMs, because that’s what most people see LLMs as. And so interface design is stuck in this … continue reading

Why are LLM chat interfaces being used to display search results? With the rise of AI-powered tools, many apps are now using large language models (LLMs) in chat interfaces for search. But I question if this is what users truly want. Search, as we know it today, is efficient and familiar. The search bar model—starting … continue reading

Hiring: Midweight Designer at Faculty – Portfolio Tips At Faculty, we’re currently looking for a talented midweight designer to join our team. As a product designer, being well-rounded is key. Working in a consultancy-style business isn’t just about delivering high-quality design work – it’s about being a team player, understanding the big picture, communicating effectively, … continue reading

Imagine you’re playing darts, but instead of aiming at a pre-drawn target, you throw darts randomly at a blank wall. After throwing, you draw the bullseye around the cluster of darts that hit the wall. This scenario might seem absurd, yet it illustrates the Texas Sharpshooter fallacy. It probably comes from a Texan who randomly … continue reading

WordPress Permalinks Keep Breaking We have a WordPress Multisite installation for a growing WooCommerce store, and in the build up to a busy period, our permalinks kept breaking. This was initially a simple fix each time, hitting “Save” in the WordPress Dashboard > Permalinks page. Eventually, this stopped working and only a reset of the … continue reading